Resources
Guides for staying connected in supported living.
People-first writing on family communication, privacy, and consent — for support teams, home leads, and organizations. For step-by-step help with the app, visit the Help Centre.
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The complete guide to family communication in supported living
Why family communication matters in supported living, where it breaks down, and how to build something consistent, private, and warm.
Read the guideGuides
Shared home updates versus private person updates
The difference between home-wide and person-specific communication, with real examples, the group-photo question, and how to decide an audience.
7 min readCreating a family-communication framework for group living
A practical framework for group living homes: objectives, who does what, how often, which channels, consent, staff onboarding, and how to tell it's working.
8 min readPrivacy and consent questions for family-communication platforms
The questions worth asking any tool that will hold information about vulnerable people — access, staff assignments, consent, photos, exports, audit, and retention.
8 min read
Practical articles
What families want to know about everyday life in a group home
Underneath 'how are they doing?' families are asking whether their person is safe, happy, and living a fulfilling life — here's what that really means.
5 min readHow to write a weekly home update families will actually read
The fear is your update gets the 'newsletter scan.' The fix is simpler than you'd think: personal, relevant, honest, and consistent.
5 min readHow a shared calendar keeps families in the loop
A calendar won't transform family involvement on its own — but it quietly removes friction, so families always know about visits, activities, and what's coming.
4 min readSupporting meaningful virtual visits in supported living
The best virtual visits are quick, easy, consistent, and led by the person supported — not elaborate productions.
4 min readReducing duplicate communication work for residential staff
When there's no shared place for updates, families stay in the dark and keep asking — and staff repeat themselves across calls and shifts. One reliable channel fixes both.
5 min readHow to introduce a family-communication platform to staff and families
Rollout succeeds when it's easy for staff, warm for families, and honest about what the tool is. Start small and let consistency prove itself.
5 min read
Product education
What is a supported living family portal?
A plain-language explanation of what a family portal for supported living is, what it does, and what it deliberately is not.
5 min readKinDock Personal versus KinDock Home
Which KinDock plan fits — a private space for one person, or a shared home with a private space for everyone.
4 min readHow KinDock differs from case-management software
KinDock is a family-connection platform, not a case-management or clinical system. Here's the difference, and why it matters.
5 min read